Pharmacy Support & Patient Care Specialist

Lincare Holdings, Inc.; Perham (ME); On-site; USD 22,000 - 33,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a customer service oriented professional in Maine to assist patients and healthcare providers. The role focuses on answering questions, resolving problems, and ensuring orders and patient information are accurately recorded.

Responsibilities include documenting calls, entering orders, verifying demographics, and assessing needs for additional products or services while maintaining compliance with physician directions.

Qualifications

• Reads and analyzes documents such as patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with employee training.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions using common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terms

Communication

Employee training

Dose calculation

Follow instructions

Education

High school/GED

Job description

Lincare Holdings, Inc. is seeking a customer service oriented professional in Maine to assist patients and healthcare providers. The role focuses on answering questions, resolving problems, and ensuring orders and patient information are accurately recorded.

Responsibilities include documenting calls, entering orders, verifying demographics, and assessing needs for additional products or services while maintaining compliance with physician directions.