Pharmacy Support & Patient Care Specialist

Lincare Holdings, Inc.; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training opportunities

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings, Inc. is seeking a customer-facing associate in Michigan to answer questions, resolve issues, and determine ongoing product/service needs in alignment with physician directions.

You will document interactions and process orders using the computerized systems. The role emphasizes accurate interpretation of pharmacy terminology, effective communication with patients and staff, and assisting with employee training as needed.

Qualifications

• Read and analyze patient orders and related documents.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees as needed.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions with practical understanding.

Responsibilities

• Communicates with customers via inbound/outbound calls and dialer-generated calls.
• Assesses customer needs for additional products/services.
• Ensures compliance with physician orders.
• Provides product/service information and education to customers.
• Documents calls in the computerized record system.
• Enters customer orders into the system.

Skills

Document analysis

Pharmacy terminology

Communication

Employee training support

Dosage calculations

Instruction following

Education

HS diploma or GED

Licensing requirements for Michigan

Job description

Lincare Holdings, Inc. is seeking a customer-facing associate in Michigan to answer questions, resolve issues, and determine ongoing product/service needs in alignment with physician directions.

You will document interactions and process orders using the computerized systems. The role emphasizes accurate interpretation of pharmacy terminology, effective communication with patients and staff, and assisting with employee training as needed.