Pharmacy Customer Care Specialist

Lincare Holdings, Inc.; Rochester (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Lincare Holdings, Inc. in the United States is seeking a customer service representative to support patients by answering questions, guiding product/service needs, and ensuring compliance with physician orders.

The role involves handling inbound and outbound calls, documenting interactions in electronic records, entering orders, and updating patient information, with comprehensive training and career development opportunities.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry is required; must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer communication

Documentation

Data entry

Training others

Numerical calculation

Clear instructions

Education

High School Diploma / GED

Tools

Computerized records system

Job description

Lincare Holdings, Inc. in the United States is seeking a customer service representative to support patients by answering questions, guiding product/service needs, and ensuring compliance with physician orders.

The role involves handling inbound and outbound calls, documenting interactions in electronic records, entering orders, and updating patient information, with comprehensive training and career development opportunities.