Pharmacy Support & Customer Care Specialist

Lincare Holdings Inc.; Bozeman (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Training and advancement opportunities

Job summary

Lincare Holdings Inc. seeks a detail-oriented professional to support customers by answering questions, resolving problems, and assessing ongoing product/service needs in a healthcare setting.

The role involves documenting calls, entering orders, and updating demographic information in computerized systems, with emphasis on accurate interpretation of prescription terminology and adherence to physician directions.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Dose calculation

Instruction following

Education

High School Diploma / GED

Job description

Lincare Holdings Inc. seeks a detail-oriented professional to support customers by answering questions, resolving problems, and assessing ongoing product/service needs in a healthcare setting.

The role involves documenting calls, entering orders, and updating demographic information in computerized systems, with emphasis on accurate interpretation of prescription terminology and adherence to physician directions.