Pharmacy Srvc Assoc - Virtual

Lincare Holdings, Inc.; Florida; Remote; USD 34,000 - 46,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a Pharmacy Services Associate - Virtual to support daily pharmacy operations from a remote location.

The role involves handling customer calls, processing medication orders, data entry, and maintaining accurate patient information in the system. Ideal candidates will have a GED, at least one year of clerical experience, strong communication skills, and familiarity with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Minimum of one year clerical/office experience.
• Complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe.
• Med4Home positions Pharmacy Technician License is required in state of jurisdiction.

Responsibilities

• Answers inbound calls to the Pharmacy.
• Communicates with Patients regarding their medication orders, including verifying order status.
• Responds to requests and communicates with Lincare Center staff regarding patient medication orders.
• Places medication refill order in computerized system at patient request; assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations.
• Submits requests for special orders as needed.
• Tracks medication packages in vendor systems such as UPS.
• Researches order status and delivery at patient or center request.
• Inactivates patient accounts in computerized system.
• Processes patient address changes, ensuring accurate address information.
• Meets performance objectives related to calls, orders, and data entry.
• Complies with Board of Pharmacy rules and regulations.

Skills

Strong phone communication

Verbal and written communication

Problem solving

Typing 30-40 wpm

Microsoft Office proficiency

Education

High School Diploma or GED

Pharmacy Technician Training program

Pharmacy Technician Registration

Pharmacy Technician License (Med4Home)

Tools

None

Job description

The Pharmacy Srvc Assoc - Virtual is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.

JOB FUNCTIONS

• Answers inbound calls to the Pharmacy
• Communicates with Patients regarding their medication orders, including verifying order status
• Responds to requests and communicates with Lincare Center staff regarding patient medication orders
• Places medication refill order in computerized system at patient request
  • Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations
• Submits requests for special orders as needed
• Tracks medication packages in various vendor systems such as UPS
• Researches order status and delivery at patient or center request
• Inactivates patient accounts in computerized system
• Processes patient address changes, ensuring accurate address information
• Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, and time entering information in computerized system, etc.
• Complies with Board of Pharmacy rules and regulations

Education

• High School Diploma or General Education Degree (GED), Required

Work Experience

• Minimum of one-year clerical/office, Required

Knowledge, Skills, and Abilities

• Strong phone, verbal and written communication
• Problem solving
• Proficiency in Microsoft Office applications
• Adequate typing skills (typically 30 -- 40 wpm)
• successfully complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe
• For Med4Home positions Pharmacy Technician License is required in state of jurisdiction
• This position requires use of your own equipment
  • Internet Service Type: Cable or Broadband
  • Network Firewall on the Internet Connection
  • Connection Type: Wired to ISP Modem
  • Latency to Florida or Tennessee Data Centers / Ping: < 30ms
  • Download Speed: Minimum 80 Mbps
  • Upload Speed: Minimum 10 Mbps
  • Monitor Size: Minimum 20" Dual Monitors
  • Processor Speed: Minimum 1.5 GHz -- Preferred 2.0 GHz
  • Main Memory (RAM): Minimum 8GB
  • Free Disk Space: Minimum 1GB
  • Keyboard: Wired (Wireless not supported)
  • Mouse: Wired (Wireless not supported)
  • Audio: USB Headset (Bluetooth/AUX not supported)
  • Network Connector: Wired Ethernet
  • Webcam
  • OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported)
  • OS Update: Automatic
  • Antivirus: Automatic updates, always scan mode
  • Windows Firewall (Enabled)
  • Supported Browsers: Chrome, Edge (Preferred)
  • HIPAA compliant workspace (Room with a door)
  • Functional work surface (Desk) and chair
  • Distraction-free environment

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.