Customer Service Rep

Lincare; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare in Kansas City is seeking a dedicated staff member to handle customer inquiries, educate patients about products and services, and support physician-directed care. The role involves documenting interactions, updating records, and assisting with training as needed.

The position emphasizes accurate data entry, understanding prescription terminology, and effective communication with patients and team members across shifts.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Assist in training employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and with calls generated by automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Pharmacy terminology

Team training

Data entry

Demographic updates

Call documentation

Education

High School Diploma or GED

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.