Customer Service Rep

Lincare Holdings; Livingston (NJ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Ongoing training

Job summary

Lincare Holdings in Livingston, NJ offers a role focused on customer care and order processing. The position involves handling inbound and outbound calls, educating customers about products, and entering orders accurately in the computerized system.

Candidates should have a high school diploma or GED and some related experience, plus basic data entry skills. Training and advancement opportunities, along with a competitive benefits package, are provided.

Qualifications

• High school diploma or GED; 1–3 months related experience or training.
• Must be able to enter data accurately in computerized systems.
• Ability to read patient orders and understand pharmacy terminology.

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for products/services
• Answers questions and provides customer education
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information
• Reads and analyzes patient orders
• Communicates effectively with coworkers and patients
• Assists with employee training
• Calculates figures for frequency and doses dispensed

Skills

Customer service

Data entry

Communication

Pharmacy terminology

Education

High School Diploma/GED

1–3 months related experience

Tools

Computer entry systems

Job description

Offering $16 to $23 per hour

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records


• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

• ongoing training and advancement opportunities


• comprehensive medical, dental, and vision coverage


• paid time off


• retirement savings


• tuition reimbursement


• other benefits


• generous employee referral program


• wide array of employee discounts