Customer Service Rep

Lincare; Medford (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer service representative who communicates with customers to answer questions, resolve problems, identify ongoing and additional product or service needs, and support compliance with physician directions. This role handles inbound/outbound calls, processes orders, educates customers, and maintains accurate records.

The candidate will assess needs, verify orders, update demographics, and assist in training teammates, while applying pharmacy terminology and ensuring

Qualifications

• Read and analyze patient orders and related documents.
• Understand pharmacy prescription terminology clearly.
• Communicate professionally with coworkers and patients.
• Assist with training of other employees when needed.
• Perform calculations for frequency and doses dispensed.
• Follow oral and written instructions with good judgment.

Responsibilities

• Communicate with customers via inbound and outbound calls and dialer-generated calls.
• Assess customer needs for additional products or services.
• Verify compliance with physician orders and documentation.
• Provide customer education about products and services.
• Document calls in the computerized record-keeping system.
• Enter customer orders and update demographic information.

Skills

Read and analyze docs

Pharmacy terminology

Effective communication

Train employees

Calculate figures & doses

Follow oral & written instructions

Education

High School Diploma / GED

Computer entry skills

Licensing requirements per location

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.