Pharmacy Services Specialist

Rippling, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

Employer-paid health

HSA contribution

Parental leave

401(k) match

Transportation benefits

Flexible environment

Job summary

Free Market Health is seeking a Pharmacy Services Specialist to serve as a first point of contact for pharmacy and specialty practice customers in Pittsburgh. You will resolve inquiries, monitor queues, and help keep day-to-day operations moving smoothly, delivering timely, accurate support.

Your responsiveness, sound judgment, and commitment to quality service will shape the customer experience on the FMH platform. Experience in customer service and healthcare helpful.

Qualifications

• 1 year of professional work experience.
• Experience providing customer service to internal and external stakeholders.
• Strong verbal and written communication skills, professional and confidential communication.
• Basic proficiency with Microsoft Windows, Microsoft Office Suite, and similar systems.
• Strong organization and ability to manage multiple tasks independently.

Responsibilities

• Provide primary support by resolving customer issues and managing high-priority cases.
• Monitor program support queues to ensure timely response and resolution.
• Escalate issues to specialized teams to ensure proper handling.
• Review reports and complete follow-up actions to support workflows.
• Identify opportunities for additional training and communicate insights to leadership.
• Use required systems and applications to perform daily responsibilities.

Skills

Customer service

Communication skills

MS Office

Organizational skills

Problem solving

Tools

Microsoft Windows

Microsoft Office Suite

CRM systems

Job description

Why FMH

Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn’t.

Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.

Free Market Health exists to make that process work better.

Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.

Your impact

Free Market Health is seeking a Pharmacy Services Specialist to serve as a first point of contact for pharmacy and specialty practice customers. In this role, you will address inquiries, resolve issues, monitor support queues, and help keep day-to-day operations moving smoothly. Your responsiveness, sound judgment, and commitment to quality service will directly shape the customer experience on the FMH platform.

What You’ll Do

• Provide primary support by resolving customer issues and managing complex or high-priority cases.
• Monitor program support queues to ensure timely response and resolution of requests.
• Escalate issues to specialized teams as needed to ensure appropriate handling and resolution.
• Review reports and complete required follow-up actions to support operational workflows.
• Identify opportunities for additional training or education and communicate insights to leadership.
• Use required systems and applications to perform daily responsibilities effectively.
• Perform additional duties as needed based on business needs and professional judgment.

What We’re Looking For

• At least 1 year of professional work experience.
• Experience providing customer service to internal and external stakeholders, including working within quality standards and supporting customer satisfaction.
• Strong verbal and written communication skills, with the ability to communicate professionally, diplomatically, and confidentially.
• Basic proficiency with Microsoft Windows, Microsoft Office Suite, and similar systems.
• Strong organization, follow-through, and the ability to work independently and manage multiple tasks efficiently.

Nice to Haves

• Customer service experience in healthcare, specialty pharmacy, pharmacy benefit management, a call center, or a related environment.
• Strong computer skills and the ability to quickly learn proprietary systems.
• Experience working across multiple systems while multitasking effectively.

Life at FMH

We’re building more than a company. We’re building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together.

Based in Pittsburgh’s Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn’t just a word on a wall. It’s a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge.

As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration , we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with.

Together, we’re building something special, and we’re just getting started.

• Generous PTO
• 100% employer-paid individual medical, dental, and vision premiums
• Employer HSA contribution
• Paid parental leave
• 401(k) match
• Transportation and parking benefits
• Flexible, collaborative work environment

Benefit eligibility is based on employment status.

Build What’s Next With Us

Healthcare is evolving - and so are we.

If you’re excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we’d love to hear from you.

Equal Opportunity Employer

Free Market Health is proud to be an Equal Opportunity Employer.

We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.

FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.