Pharmacy Services Operations Lead

Free Market Health; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Employer-paid health insurance

HSA contribution

Paid parental leave

401(k) match

Transportation & parking benefits

Flexible work environment

Job summary

Free Market Health in Pittsburgh is seeking a Pharmacy Services Lead to oversee daily pharmacy services operations and guide workflow. You will monitor tasks, support team members, and step in as escalation for complex issues, ensuring accurate and timely patient care.

Ideal candidates have pharmacy services or healthcare operations experience, strong communication, and the ability to adapt quickly to processes and systems while maintaining attention to detail and quality service.

Qualifications

• At least 2 years of experience in pharmacy services or healthcare operations.
• Knowledge of pharmacy operations and ability to learn new processes quickly.
• Strong communication, problem-solving, and decision-making skills.
• Ability to assess situations, prioritize effectively, and take appropriate action.
• Strong attention to detail and a commitment to accurate, consistent work.
• Proficiency with pharmacy systems and Microsoft Office.
• Customer-focused approach to supporting patients and internal stakeholders.

Responsibilities

• Monitor daily pharmacy services work and ensure tasks are completed by day’s end.
• Partner with leads and managers to rebalance assignments based on workload.
• Review reports, identify issues, and coordinate follow-up.
• Serve as first escalation point for complex pharmacy issues and patient concerns.
• Resolve issues within scope and route to specialized teams when needed.
• Support training and day-to-day development of Pharmacy Services Specialists.
• Promote a collaborative, accountable, service-focused team environment.

Skills

Pharmacy services

Healthcare operations

Communication

Problem solving

Decision making

Attention to detail

Pharmacy systems

Microsoft Office

Education

College degree preferred

Tools

Pharmacy systems

Microsoft Office

Job description

Free Market Health in Pittsburgh is seeking a Pharmacy Services Lead to oversee daily pharmacy services operations and guide workflow. You will monitor tasks, support team members, and step in as escalation for complex issues, ensuring accurate and timely patient care.

Ideal candidates have pharmacy services or healthcare operations experience, strong communication, and the ability to adapt quickly to processes and systems while maintaining attention to detail and quality service.