Specialty Pharmacy Referral Specialist

Rippling, Inc.; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

100% employer-paid health premiums

Employer HSA contribution

Paid parental leave

401(k) match

Transit and parking benefits

Flexible, collaborative work

Job summary

Free Market Health in Pittsburgh is hiring a Referral Support Specialist to manage referrals from routing through onboarding and resolution. You’ll serve as a trusted resource for internal teams and external partners while ensuring a seamless patient experience.

The role focuses on coordinating referrals, validating information, and communicating with providers and pharmacies to keep patients on track for treatment. A fast-paced healthcare setting requires attention to detail and teamwork.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in referral coordination, specialty pharmacy, healthcare operations, or a related healthcare environment.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and deadlines simultaneously.
• Excellent problem-solving and critical thinking skills.
• Strong verbal and written communication skills.
• Comfortable navigating multiple systems and applications in a fast-paced environment.

Responsibilities

• Monitor and manage referrals throughout the lifecycle to support timely onboarding and continuity of care.
• Research and validate referral information, provider details, and pharmacy assignment requirements.
• Handle inbound and outbound communications with providers and other stakeholders.
• Investigate and resolve referral issues, exceptions, and escalations.
• Reassign referrals when needed and communicate changes to appropriate parties.
• Monitor issue tracking systems and ensure timely follow-up and resolution.
• Document findings, request additional information, and maintain accurate records.
• Identify opportunities to improve referral workflows, routing logic, and operational processes.
• Partner with cross-functional teams to support quality, efficiency, and service excellence.

Skills

Referral coordination

Healthcare operations

Attention to detail

Multi-tasking

Problem solving

Communication

Systems navigation

Education

High school diploma or equivalent

Tools

Jira

Job description

Free Market Health in Pittsburgh is hiring a Referral Support Specialist to manage referrals from routing through onboarding and resolution. You’ll serve as a trusted resource for internal teams and external partners while ensuring a seamless patient experience.

The role focuses on coordinating referrals, validating information, and communicating with providers and pharmacies to keep patients on track for treatment. A fast-paced healthcare setting requires attention to detail and teamwork.