Lead Pharmacy Technician – Workflow & Patient Care

Free Market Health; Pittsburgh (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Generous PTO

100% employer-paid individual medical,

Job summary

Free Market Health is seeking a Lead Pharmacy Technician to coordinate prescription workflows across our non-dispensing and specialty pharmacy network, while performing hands-on technician duties and daily workflow leadership onsite at our Pittsburgh headquarters.

The role emphasizes resolving prescription issues, supporting benefit investigations and prior authorizations, and guiding daily work with a collaborative, patient-centered approach.

Qualifications

• Active Pennsylvania Pharmacy Technician license required.
• At least two years of pharmacy experience; specialty pharmacy experience is preferred.
• Knowledge of drug nomenclature, medical terminology, dosing concepts, and patient care practices.
• Strong customer service, communication, organization, and data-entry skills.
• Confidence learning new technology and working through complex issues to resolution.
• Experience with prior authorizations and reviewing medical records for relevant clinical information is preferred.
• A collaborative, accountable approach and the ability to guide daily work without formal people-management responsibility.

Responsibilities

• Review incoming prescriptions for accuracy, completeness, and fulfillment readiness.
• Resolve prescription issues by coordinating with providers, payers, dispensing pharmacies, pharmacists, and internal partners.
• Support benefit investigations and prior authorization activities by gathering and communicating required information.
• Coordinate daily technician workflow, monitor volume, and reassign tasks as business needs shift.
• Help maintain team coverage by tracking time-off requests and supporting schedule adjustments.
• Provide operational updates and reporting to the Pharmacist in Charge.
• Identify and recommend process improvements that enhance quality, efficiency, and the patient experience.
• Follow applicable procedures, regulatory standards, security policies, and compliance requirements.

Skills

Customer service

Communication

Data entry

Organization

Problem solving

Technology adoption

Team collaboration

Education

Pennsylvania Pharmacy Technician license

Job description

Free Market Health is seeking a Lead Pharmacy Technician to coordinate prescription workflows across our non-dispensing and specialty pharmacy network, while performing hands-on technician duties and daily workflow leadership onsite at our Pittsburgh headquarters.

The role emphasizes resolving prescription issues, supporting benefit investigations and prior authorizations, and guiding daily work with a collaborative, patient-centered approach.