Pharmacy Refill Technician — Patient Care & Claims

Shields Health Solutions; Jackson (MS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with match

4 weeks PTO

10 paid holidays

Parental leave

Short-term disability

Professional development

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician in Mississippi to support the pharmacy team with accurate, timely filling and delivery of specialty medications. You will assist patients through the refill process, handle outbound and inbound calls, and help maintain efficient pharmacy operations.

Responsibilities include triaging calls, clarifying prescriptions with pharmacists, coordinating refills, and assisting with claim adjudication.

Qualifications

• Mississippi-registered state pharmacy technician.
• Pharmacy Technician; CPhT preferred; 2+ years experience.
• High School Diploma or GED; strong communication & organizational skills.
• Empathy, integrity and a team-first mindset.

Responsibilities

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

Skills

Patient communication

Outbound calls

Inbound calls

Data entry

Attention to detail

Empathy

Education

High School Diploma or GED

Pharmacy Technician Certification (CPhT) preferred

2+ years of pharmacy technician experience

Tools

Microsoft Office

Job description

Shields Health Solutions is seeking a Pharmacy Refill Technician in Mississippi to support the pharmacy team with accurate, timely filling and delivery of specialty medications. You will assist patients through the refill process, handle outbound and inbound calls, and help maintain efficient pharmacy operations.

Responsibilities include triaging calls, clarifying prescriptions with pharmacists, coordinating refills, and assisting with claim adjudication.