Pharmacy Patient Enrollment & Care Coordinator

Innovativerx North Ohio Inc; North Canton (OH); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

Finney's Institutional Pharmacy is seeking a professional Patient Enrollment & Care Coordination Specialist to join our pharmacy team. You will onboard new patients, coordinate enrollment activities, and guide patients through the pharmacy workflow.

Ideal candidates communicate well, multitask in a fast-paced setting, and deliver exceptional customer service while maintaining HIPAA compliance. A Certified Pharmacy Technician (CPhT) is preferred and state certification is advantageous.

Qualifications

• Nation Certification - CPhT - Certified Pharmacy Technician.

Responsabilités

• Answer inbound phone calls and assist patients, providers, and caregivers with enrollment questions and requests
• Make outbound calls to patients, physician offices, insurance companies, and referral sources as needed
• Collect, review, and enter patient information accurately into internal systems
• Coordinate and manage new patient enrollment workflows from intake through onboarding
• Guide patients through pharmacy processes, explaining next steps clearly and professionally
• Communicate with internal departments to ensure timely processing of referrals and prescriptions
• Maintain organized and accurate patient records while ensuring confidentiality and HIPAA compliance
• Follow up on missing documentation, authorizations, or required information
• Provide excellent customer service and build positive relationships with patients and healthcare partners
• Adapt to changing priorities and assist with additional administrative or coordination tasks as needed
• Other duties as assigned

Connaissances

CPhT Certified Pharmacy Technician

Description du poste

Finney's Institutional Pharmacy is seeking a professional Patient Enrollment & Care Coordination Specialist to join our pharmacy team. You will onboard new patients, coordinate enrollment activities, and guide patients through the pharmacy workflow.

Ideal candidates communicate well, multitask in a fast-paced setting, and deliver exceptional customer service while maintaining HIPAA compliance. A Certified Pharmacy Technician (CPhT) is preferred and state certification is advantageous.