Patient Enrollment & Care Coordination Specialist

Custom Health Inc.; Canton (OH); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

Custom Health Inc. is seeking a Patient Enrollment & Care Coordination Specialist for Finney's Institutional Pharmacy to manage onboarding, enrollment coordination, and guide patients through the pharmacy workflow from intake to completion.

The ideal candidate communicates clearly, multitasks effectively in a fast-paced environment, and delivers outstanding customer service while maintaining HIPAA-compliant records.

Competenze

• Certified Pharmacy Technician (CPhT) required.
• Strong communication and customer service skills.
• Experience with enrollment workflows and HIPAA compliance.
• Ability to multitask in a fast-paced environment.

Mansioni

• Answer inbound calls from patients, providers, and caregivers with enrollment questions.
• Make outbound calls to patients, physicians, insurers, and referral sources as needed.
• Collect, review, and enter patient information into internal systems.
• Coordinate and manage new patient enrollment workflows from intake through onboarding.
• Explain pharmacy processes and next steps clearly and professionally.
• Coordinate with internal departments to ensure timely referrals and prescriptions.
• Maintain confidential patient records in line with HIPAA guidelines.
• Follow up on missing documentation or required authorizations.
• Provide excellent customer service and build relationships with patients and partners.
• Adapt to changing priorities and assist with additional administrative tasks as needed.
• Other duties as assigned

Conoscenze

Communication skills

Multitasking

Customer service

HIPAA compliance

Formazione

CPhT Certified Pharmacy Technician

Descrizione del lavoro

Description

Position Summary:

Finney's Institutional Pharmacy is seeking a professional, organized, and compassionate Patient Enrollment & Care Coordination Specialist to join our pharmacy team. This individual will play a key role in onboarding new patients, coordinating enrollment activities, and guiding patients through the pharmacy workflow from start to finish. The ideal candidate is an excellent communicator who can multitask in a fast-paced environment while providing exceptional customer service.

Parent Owner:

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights.

Responsibilities:

• Answer inbound phone calls and assist patients, providers, and caregivers with enrollment questions and requests
• Make outbound calls to patients, physician offices, insurance companies, and referral sources as needed
• Collect, review, and enter patient information accurately into internal systems
• Coordinate and manage new patient enrollment workflows from intake through onboarding
• Guide patients through pharmacy processes, explaining next steps clearly and professionally
• Communicate with internal departments to ensure timely processing of referrals and prescriptions
• Maintain organized and accurate patient records while ensuring confidentiality and HIPAA compliance
• Follow up on missing documentation, authorizations, or required information
• Provide excellent customer service and build positive relationships with patients and healthcare partners
• Adapt to changing priorities and assist with additional administrative or coordination tasks as needed
• Other duties as assigned

Requirements

Nation Certification - CPhT - Certified Pharmacy Technician