Pharmacy Customer Care Technician

Custom Health Inc.; Canton (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Mon–Fri Day Shift

Paid Holidays

PTO 14 days first year

Healthcare plans

Dental and Vision Coverage

Free Life Insurance

Supplemental Insurance Plans

401(k) Retirement Plan with company 1:

Simple IRA

Flexible Spending Accounts

Scrub allowance

Job summary

Custom Health is seeking a Customer Service Technician to join Finney's Institutional Pharmacy team. You will handle telephone requests, document inquiries, and direct items to the right team, while maintaining a friendly demeanor and accurately fulfilling requests and processing refills and STAT orders.

You will also liaise between the pharmacy and facilities, communicate with physicians, and support day-to-day customer service tasks in a fast-paced environment, Monday–Friday with potential

Qualifications

• Active pharmacy technician license from the Indiana State Board of Pharmacy preferred, but not required.
• Previous customer service experience extremely valuable and desired.

Responsibilities

• Handle telephone requests promptly and professionally.
• Respond to and document incoming requests from customers.
• Direct specific inquiries to the appropriate team or individual.
• Maintain a positive and pleasant demeanor with all callers.
• Fulfill customer requests accurately.
• Process refill requests and STAT orders as needed.
• Research disposition of drug orders quickly and accurately.
• Act as a liaison between the pharmacy and the facility.
• Act as a point of contact for customer inquiries.
• Contact facility as needed to clarify faxed requests.
• Inform facility of items in upcoming cycle (preliminary packing slips).
• Communicate with physician offices verbally or electronically to professionally obtain prescriptions.
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner.
• Perform other duties as assigned.

Skills

Customer service

Education

Indiana State Board of Pharmacy license (preferred)

Job description

Custom Health is seeking a Customer Service Technician to join Finney's Institutional Pharmacy team. You will handle telephone requests, document inquiries, and direct items to the right team, while maintaining a friendly demeanor and accurately fulfilling requests and processing refills and STAT orders.

You will also liaise between the pharmacy and facilities, communicate with physicians, and support day-to-day customer service tasks in a fast-paced environment, Monday–Friday with potential