Pharmacy Ops Supervisor – Oncology Lead

The Cigna Group; Indiana (PA); On-site; USD 85,000 - 115,000; Full time

Job summary

The Cigna Group is seeking an Operations Supervisor – Oncology to lead the Pharmacy Operations team of administrative, operative, and technical staff. This role manages direct and indirect reports in a fast-paced, process-driven environment and drives quality, scheduling, and training initiatives.

You will oversee complex pharmacy operations escalations, coach team members, and collaborate with other departments to implement innovative solutions that improve service levels for customers and

Qualifications

• High School diploma or GED required.
• 3+ years relevant experience preferred.
• Pharmacy Technician license / certification / registration as required by state laws.
• General PC knowledge; MS Office, Internet, Outlook.
• Excellent oral, written and phone communication skills.
• Strong attention to detail, accuracy, and quality.
• Experience using basic math related to dosing calculations and basic Excel manipulation.
• Demonstrated leadership skills and the ability to develop and assist team members.
• Advanced problem-solving skills.
• Ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Ability to adapt to a dynamic working environment, make independent decisions.
• Demonstrated ability to handle difficult conversations professionally.

Responsibilities

• Promote a positive team environment and ensure best practices are shared.
• Coordinates schedules and workflow for the team.
• Oversee and assist in complex pharmacy operations escalations.
• Assist in development of programs and process improvements to enhance internal and external customer service.
• Oversee team and individual performance standards and service standards are met.
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

Skills

Communication skills

Leadership

Problem solving

Team collaboration

Dosing calculations

Education

High School diploma or GED

Pharmacy Technician license/certification/registration

Tools

MS Office

Internet

Outlook

Job description

The Cigna Group is seeking an Operations Supervisor – Oncology to lead the Pharmacy Operations team of administrative, operative, and technical staff. This role manages direct and indirect reports in a fast-paced, process-driven environment and drives quality, scheduling, and training initiatives.

You will oversee complex pharmacy operations escalations, coach team members, and collaborate with other departments to implement innovative solutions that improve service levels for customers and