Pharmacy Operations Lead — Workflow & Team Champion

Cigna Health and Life Insurance Company; Orlando (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage from day 1

401(k) with company match

Paid time off

Grow to Thrive education/certification

Job summary

The Cigna Group, Evernorth Health Services division, seeks a Pharmacy Operations Lead Representative in Orlando. This on-site role leads workload distribution, guides the team, and ensures accurate, timely completion of tasks across the dispensing environment.

Requires active Florida Pharmacy Technician license and a high school diploma. Prior team leadership in a warehouse setting is preferred; strong MS Office skills and excellent communication are essential.

Qualifications

• Active Florida Pharmacy Technician license currently held.
• High School diploma or GED required.
• Experience leading a team in a warehouse/distribution setting preferred.
• Proficiency in MS Word, Excel, PowerPoint and email.
• Knowledge of dispensing pharmacy concepts and procedures.

Responsibilities

• Distribute workload and monitor workflow for assigned area, including scheduling and resource shifting.
• Serve as primary escalation point for team questions/issues in coordination with supervisor.
• Manage productivity issues and communicate status, escalating as needed.
• Assist in adherence to policies and SOPs and meet productivity/quality goals.
• Develop, document, and update policies and procedures for Coordinators; assist in training and validation materials.

Skills

Leadership

Workforce planning

Communication

Problem solving

Attention to detail

MS Office proficient

Education

High School diploma or GED

Florida Pharmacy Technician License

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Email

Job description

The Cigna Group, Evernorth Health Services division, seeks a Pharmacy Operations Lead Representative in Orlando. This on-site role leads workload distribution, guides the team, and ensures accurate, timely completion of tasks across the dispensing environment.

Requires active Florida Pharmacy Technician license and a high school diploma. Prior team leadership in a warehouse setting is preferred; strong MS Office skills and excellent communication are essential.