Pharmacy Operations Lead — Client Support & Workflow Optimizer

Cigna Health and Life Insurance Company; Northern (KY); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Well-being programs

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

The Cigna Group is seeking a Pharmacy Operations Lead Rep to serve as the first line contact for Essentials and Optimizer clients using PowerGridRx. The role triages client, pharmacist, and TSS connectivity issues and ensures continuity of care and service across staff and clients.

You will lead shifts, coordinate pharmacist coverage, train staff on intervention notes, and optimize workflows to minimize turnaround times.

Qualifications

• Possession of high school diploma; bachelor’s degree, preferred,
• Current National Certification and State license, required 1+ year experience as an institutional pharmacy technician
• Strong IT and troubleshooting experience, including using a ticketing system such as Zendesk
• Proficiency with office technology tools, including Microsoft Office (Outlook, Excel, Word), Google Drive, internet, and email

Responsibilities

• Triage client PGRX questions/issues
• Create Zendesk tickets and follow through
• Direct clients to the correct point of contact
• Provide TSS staffing services
• Assist with TSS training and intervention documentation
• Train staff to understand intervention notes and parked orders notes
• Manage PipelineRx queue and post orders to pharmacist on duty
• Monitor queues to reduce turnaround time
• Optimize pharmacy workflow by contacting clients on behalf of the on-duty pharmacist
• Handle high volume calls during peak hours
• Coordinate pharmacist coverage during emergencies
• Facilitate pharmacist communication when client systems are interrupted
• Maintain records and nightly activity reports for TSS manager
• Be a resource to the pharmacist on duty during shifts

Skills

IT troubleshooting

Customer service

Organizational skills

Communication skills

Multitasking

Emergency readiness

Education

High school diploma

Bachelor’s degree preferred

National Certification

State license

Tools

Zendesk

Office tools: Outlook, Excel, Word

Google Drive

Job description

The Cigna Group is seeking a Pharmacy Operations Lead Rep to serve as the first line contact for Essentials and Optimizer clients using PowerGridRx. The role triages client, pharmacist, and TSS connectivity issues and ensures continuity of care and service across staff and clients.

You will lead shifts, coordinate pharmacist coverage, train staff on intervention notes, and optimize workflows to minimize turnaround times.