Pharmacy Inbound Operations Lead

The Cigna Group; Newark (DE); On-site; USD 29,000 - 43,000; Full time

Job summary

The Cigna Group is seeking an Inbound Operations Lead to provide day-to-day leadership and operational support within the Receiving and Inventory teams at the Newark distribution center. The role partners with associates to ensure accurate, timely, and compliant receipt, processing, storage, and control of inventory.

Responsibilities emphasize operational excellence, associate development, productivity and quality monitoring, and maintaining a safe, efficient work environment, while supporting

Responsibilities

• Coordinate daily receiving activities to ensure inbound shipments are processed accurately and on schedule.
• Monitor workload distribution and adjust staffing priorities to meet operational demands.
• Verify adherence to receiving procedures, documentation requirements, and inventory control processes.
• Assist with the resolution of receiving discrepancies, damages, and shipment exceptions.
• Support dock operations and maintain efficient product flow throughout the facility.
• Investigate inventory variances and partner with leadership to determine root causes and corrective actions.
• Monitor inventory transactions to ensure accuracy and regulatory compliance.
• Assist with product movement, location audits, and inventory maintenance activities.
• Support expiration monitoring, product quarantine processes, and inventory quality programs.
• Provide daily direction and support to Receiving and Inventory associates.
• Train, coach, and mentor associates on standard operating procedures and best practices.
• Serve as a subject matter expert for inbound operations and inventory management processes.
• Promote accountability, teamwork, and positive associate engagement.
• Assist with onboarding and cross-training efforts within the department.
• Track departmental productivity, quality, and service metrics.
• Identify opportunities for process improvements and operational efficiencies.
• Participate in continuous improvement initiatives and associate-driven improvement projects.
• Support department audits and compliance requirements.
• Escalate operational concerns to leadership and assist in developing solutions.

Job description

The Cigna Group is seeking an Inbound Operations Lead to provide day-to-day leadership and operational support within the Receiving and Inventory teams at the Newark distribution center. The role partners with associates to ensure accurate, timely, and compliant receipt, processing, storage, and control of inventory.

Responsibilities emphasize operational excellence, associate development, productivity and quality monitoring, and maintaining a safe, efficient work environment, while supporting