Fulfillment Ops Lead - Pharmacy Team

Cigna Health and Life Insurance Company; Memphis (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking an Operations Supervisor to lead the Fulfillment team in Memphis, overseeing pharmacists, technicians, and clerks to ensure timely, accurate medication shipments.

You will drive productivity, plan workflow, monitor safety and quality, and partner with senior leadership on turnaround times and costs. This on-site role offers consistent hours and opportunities to improve processes within a patient-centric pharmacy environment.

Qualifications

• 3+ years related operations experience (pharmacy, warehouse, or distribution).
• 2+ years of leadership experience or coaching exposure.
• Proficient in Excel and inventory reporting; Power BI/SQL preferred.
• Ability to analyze inventory data and identify trends and risks.
• Knowledge of pharma compliance is a plus and pharmacy technician license in TN desirable.

Responsibilities

• Manage and improve productivity performance standards across team
• Plan and direct work flow and project assignments
• Develop, track and monitor employee’s safety, compliance to quality, service and production standards
• Assist Pharmacy senior leadership team in monitoring prescription turnaround time and costs to ensure compliance with cost to fill goals
• Address staff concerns and day to day operational, system, customer service, quality, and professionalism issues
• Responsible for team’s adherence to employment policies and corporate values
• Work hands on in production as needed
• Recognizes, recommends, and implements operational process improvements
• Assist Pharmacy senior leadership team in analyzing operations and overall efficiencies of the pharmacy
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
• Participate in the hiring process and training
• Represent pharmacy operations in cross-functional meetings and projects

Skills

Leadership

Analytics

Excel

Power BI

SQL

Inventory analysis

Education

High school diploma or GED

BA/BS preferred

Tools

Power BI

SQL

Job description

Cigna Health and Life Insurance Company is seeking an Operations Supervisor to lead the Fulfillment team in Memphis, overseeing pharmacists, technicians, and clerks to ensure timely, accurate medication shipments.

You will drive productivity, plan workflow, monitor safety and quality, and partner with senior leadership on turnaround times and costs. This on-site role offers consistent hours and opportunities to improve processes within a patient-centric pharmacy environment.