Pharmacy Customer Success Lead (340B & Data Insights)

Socket.dev; Northern (KY); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Annual bonus plan

Comprehensive benefits

401(k) and life insurance

Job summary

The Cigna Group is seeking a Customer Success Manager on the Pharmacy Team to drive client performance, optimize program outcomes, and build lasting partnerships. In this role you will combine data-driven insights, operational expertise, and consultative relationship management to help clients maximize savings, maintain compliance, and achieve long-term success.

You will collaborate across functions, monitor program metrics, and deliver training and business reviews to align with client

Qualifications

• Minimum 3 years in customer support, technical support, or SaaS account management.
• Strong verbal and written communication with ability to manage complex client conversations.
• Experience analyzing data and troubleshooting.
• Proficiency with Microsoft Excel and Office tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus with proactive problem-solving.

Responsibilities

• Manage and grow relationships with a portfolio of pharmacy accounts as primary contact for 340B program support.
• Analyze financial results, utilization trends, and operational data to deliver insights.
• Support purchasing, invoicing, and financial reconciliation to ensure compliant operations.
• Provide proactive customer support, training, and anticipate client needs.
• Identify opportunities for product or service enhancements from client feedback and data trends.
• Monitor data feeds, system settings, and program metrics for accuracy and performance.
• Collaborate cross-functionally to resolve data anomalies and complex client issues.
• Plan and deliver regular business reviews and program updates aligned to client expectations.
• Utilize internal tools to manage account activity, reporting, and documentation.
• Continuously build product and system expertise to support evolving client needs.

Skills

Communication

Data analysis

Excel

Project management

Customer focus

Education

Bachelor's degree

Tools

SaaS platforms

Microsoft Office

Job description

The Cigna Group is seeking a Customer Success Manager on the Pharmacy Team to drive client performance, optimize program outcomes, and build lasting partnerships. In this role you will combine data-driven insights, operational expertise, and consultative relationship management to help clients maximize savings, maintain compliance, and achieve long-term success.

You will collaborate across functions, monitor program metrics, and deliver training and business reviews to align with client