Pharmacy Fulfillment Team Lead

Walgreens; Canal Winchester (OH); On-site; USD 59,000 - 102,000; Full time

Job summary

Walgreens is seeking a supervisor for its pharmacy fulfillment center operations in the United States. The role focuses on supervising a team, providing daily support, and ensuring a first-class experience for Walgreens patients and customers while monitoring day-to-day performance.

The position requires leadership to coach and develop staff, manage escalations, and drive process improvements within the fulfillment center. Strong adherence to HIPAA and company policies is essential.

Qualifications

• Bachelor’s degree or high school diploma/GED with 4+ years in fulfillment/logistics.
• Pharmacy Technician license or national certification within state-mandated timeline and PTCB certification within 12 months of placement.
• Experience identifying operational issues and implementing resolution strategies.
• Experience delivering customer service to internal and external customers with quality standards.
• Experience building and maintaining relationships within a team and coaching staff.
• Proficiency with MS Office Suite.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues.
• Determines and initiates appropriate resolution for escalations; reports issues when appropriate.
• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching.
• Coaches and develops team members and leads; conducts performance reviews.
• Identifies opportunities for development and recommends sustainable solutions to achieve results.
• Looks for ways to improve current processes with enhancements and ideas.
• Maintains working relationships with management to meet department objectives.
• Ensures compliance with federal, state, and local laws and policies (HIPAA, etc.).

Skills

Leadership

Coaching

Problem solving

Communication

Teamwork

Education

Bachelor’s degree or high school diploma/GED

Tools

MS Office Suite

Job description

Walgreens is seeking a supervisor for its pharmacy fulfillment center operations in the United States. The role focuses on supervising a team, providing daily support, and ensuring a first-class experience for Walgreens patients and customers while monitoring day-to-day performance.

The position requires leadership to coach and develop staff, manage escalations, and drive process improvements within the fulfillment center. Strong adherence to HIPAA and company policies is essential.