Pharmacy Fulfillment Lead — Ops & Compliance

Walgreens; Mechanicsville (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Walgreens is seeking a Pharmacy Operations Lead to support Micro Fulfillment Center activities, ensuring timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. You will supervise workflow, train staff, and provide technical guidance to achieve first-class service while maintaining regulatory compliance.

The role requires a high school diploma, PTCB or ExCPT certification, fluent English, and basic PC skills.

Qualifications

• High school diploma or GED required.
• Earns and maintains PTCB or ExCPT certification.
• Must be fluent in reading, writing, and speaking English.
• Basic level PC skills (e.g., keyboard/mouse, saving files, printing).

Responsibilities

• Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
• Deploys and guides team members on the floor to meet productivity and service expectations, providing direction and coordination.
• Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
• Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
• Monitors operational performance and drive consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
• Builds and maintains strong working relationships with internal teams, support teams, and other partners.
• Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
• Reports any prescription errors immediately to the pharmacist on duty and adhere to policies related to Good Faith Dispensing and quality assurance.
• Supports inventory processes such as ordering, unpacking, organizing, and storing pharmaceutical products. Assist in filing claims related to overages, shortages, or damaged items.
• Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Leads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals.
• Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).

Skills

English fluency

Education

High school diploma/GED

PTCB or ExCPT certification

Tools

Basic PC skills

Job description

Walgreens is seeking a Pharmacy Operations Lead to support Micro Fulfillment Center activities, ensuring timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. You will supervise workflow, train staff, and provide technical guidance to achieve first-class service while maintaining regulatory compliance.

The role requires a high school diploma, PTCB or ExCPT certification, fluent English, and basic PC skills.