Customer Experience Technician

Rippling, Inc.; Golden (CO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Referral bonus

Prescription benefits

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior customer service and support for patient care in a fast-paced pharmacy environment.

You will handle high-volume calls, data entry, and order processing while ensuring compliance with pharmacy regulations and confidentiality. Candidates should have strong communication skills, empathy, and teamwork, with prior retail pharmacy experience preferred.

Qualifications

• High School Diploma or equivalent.
• Current state tech certification or registration as required by the state of employment.
• Excellent customer service and empathy.
• Excellent communication skills, listening skills and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Possess a strong work ethic.
• Prior experience working in a retail pharmacy preferred.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input all information into the dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and providers.
• Call patients about new prescriptions.
• Call providers for refill requests; maintain confidentiality.
• Follow all policies and procedures set forth by Company.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Empathy

Problem solving

Data entry

Microsoft Office

Team work

Work ethic

Retail pharmacy experience

Education

High School Diploma or equivalent

Current state tech certification/registration

Tools

Dispensing software

Job description

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability.

• comprehensive health coverage
• a 401(k) with 5% match with no vesting period
• paid time off and holidays
• $500 referral bonuses
• access to free or reduced-cost prescriptions because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities:

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requestsMaintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications:

An equivalent combination of education, training, and experience may substitute.

• High School Diploma or equivalent
• Current tech certification or registration as required by the state of employment
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred