Pharmacy Customer Support Specialist (Hybrid)

Aetna; Idaho; Remote; USD 27,552 - 41,328; Full time

Job summary

Aetna in Boise, USA is seeking a Customer Service Representative to provide inbound patient support, handle prescription related inquiries, determine order status, and assist customers with insurance questions. The role requires a Bachelor's degree and offers full-time hours with daytime shifts.

You will work with a team to ensure timely receipt of medications and deliver excellent customer service while navigating multiple computer systems and applications.

Qualifications

• 1 year experience in a customer support position or one year pharmacy experience
• Six months work experience with Windows-based applications like Windows, Microsoft Office, web navigation, and e-mail applications
• Laptop keyboarding experience, talents and flair

Responsibilities

• Handle high-volume calls and inquiries, researching information across multiple systems
• Process prescription refills, order status, and insurance inquiries
• Provide empathetic patient support and resolve issues on first call

Skills

Customer service

Keyboarding

Windows

Microsoft Office

Email

Education

Bachelor's degree

Tools

Windows OS

Microsoft Office

Email apps

Job description

Aetna in Boise, USA is seeking a Customer Service Representative to provide inbound patient support, handle prescription related inquiries, determine order status, and assist customers with insurance questions. The role requires a Bachelor's degree and offers full-time hours with daytime shifts.

You will work with a team to ensure timely receipt of medications and deliver excellent customer service while navigating multiple computer systems and applications.