Remote/Hybrid Customer Experience Advocate

Aetna; Helena (MT); Remote; USD 27,552 - 41,328; Full time

Job summary

Aetna in Helena, USA seeks a Customer Relations Representative to handle inbound calls, emails, and written correspondence, delivering professional, helpful support in line with company values.

The role requires a Bachelor's degree and at least 1 year of customer service experience, strong communication, and the ability to explain software details to customers. Standout candidates with bilingual skills or prior CVS/pharmacy exposure are welcome.

Qualifications

• Bachelor's degree required.
• Minimum 1 year of customer service experience.
• Strong communication and follow-up skills required.
• Ability to explain software details to customers over the phone and in writing.

Responsibilities

• Handle inbound calls, emails, and letters with professionalism and empathy.
• Serve as customer advocate to resolve inquiries and issues.
• Collaborate with internal teams to address concerns and improve service quality.

Skills

Communication skills

Follow-up skills

Verbal communication

Education

Bachelor's Degree

Tools

MS Windows

MS Office

Job description

Aetna in Helena, USA seeks a Customer Relations Representative to handle inbound calls, emails, and written correspondence, delivering professional, helpful support in line with company values.

The role requires a Bachelor's degree and at least 1 year of customer service experience, strong communication, and the ability to explain software details to customers. Standout candidates with bilingual skills or prior CVS/pharmacy exposure are welcome.