Remote Pharmacy Benefits Specialist

Aetna; Topeka (KS); Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Flexible schedule

Job summary

Aetna in Topeka, KS is hiring a Customer Service Representative to assist participants with pharmacy benefit plans, answer questions about prescription insurance, and help them understand coverage and options.

The role includes HIPAA compliance, a training period up to six weeks, 30–40 hour weeks, potential remote work, and using Windows-based software to complete daily tasks; strong communication and empathy are essential.

Qualifications

• 1–2 months experience interacting with clients.
• Computer talent in Windows-based programs.
• Ability to problem solve effectively.
• Reliability and compliance with scheduling standards.

Responsibilities

• Assist participants with pharmacy benefit plans and answer questions about prescription insurance, medication coverage, and mail order prescriptions.
• Adhere to HIPAA and governmental compliance.
• Utilize training software and complete onboarding (up to 6 weeks).
• Maintain a flexible schedule (30–40 hours/week) and adapt hours during peak periods.
• Work from home if criteria are met; use Windows-based programs to complete daily tasks.
• Communicate clearly and empathetically with participants.

Skills

Customer service

Problem solving

Communication

Empathy

Reliability

Tools

Windows-based programs

Job description

Aetna in Topeka, KS is hiring a Customer Service Representative to assist participants with pharmacy benefit plans, answer questions about prescription insurance, and help them understand coverage and options.

The role includes HIPAA compliance, a training period up to six weeks, 30–40 hour weeks, potential remote work, and using Windows-based software to complete daily tasks; strong communication and empathy are essential.