Healthcare Member Support Specialist

Aetna; Carson City (NV); Remote; USD 27,552 - 41,328; Full time

Job summary

Aetna in Carson City, NV is seeking a Customer Service Representative to support members by phone, email, and written correspondence. You will resolve inquiries, explain benefits, and guide members through their plan options to help them access care.

The role requires strong customer service skills, experience in a transaction-based environment, and a high school diploma or GED, with a Bachelor's degree preferred. Training is provided, and CVS Health values diversity and inclusion.

Qualifications

• Customer service experience in a transaction based environment such as a call center or retail area desired, demonstrating empathy and compassion.
• Experience in a production environment.
• High school diploma or GED equivalent.

Responsibilities

• Assist members via phone, email, and written correspondence to resolve inquiries.
• Explain benefits, coverage, and self-service tools.
• Triages and directs issues to appropriate teams.
• Ensure accurate tracking of claims and benefits.

Skills

Customer service

Call center experience

Production environment

Bilingual (not required)

Education

Bachelor's Degree

Job description

Aetna in Carson City, NV is seeking a Customer Service Representative to support members by phone, email, and written correspondence. You will resolve inquiries, explain benefits, and guide members through their plan options to help them access care.

The role requires strong customer service skills, experience in a transaction-based environment, and a high school diploma or GED, with a Bachelor's degree preferred. Training is provided, and CVS Health values diversity and inclusion.