Part-Time PBM Customer Service Specialist

Aetna; Richmond (VA); Remote; USD 27,552 - 41,328; Part time

Job summary

Aetna is hiring part-time Customer Service Representatives to support the CVS Health PBM division. You will handle inbound calls about prescription insurance, coverage, and mail‑order prescriptions, with comprehensive training.

Expect a 20‑hour work week with potential overtime during peak periods. Training lasts six weeks on-site, supplemented by self-paced modules, and you will document interactions to improve service delivery while ensuring HIPAA compliance.

Qualifications

• Minimum 12 months of customer‑facing experience (call center, retail, hospitality, or similar).
• Proficient computer skills in Windows‑based applications.
• High school diploma or equivalent (preferred).
• Strong communication, problem‑solving, and empathy skills.
• Reliability and adherence to scheduling requirements.
• Ability to handle high‑volume calls and resolve issues efficiently.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Answer inbound calls from participants regarding prescription and medication insurance.
• Provide accurate information on plan benefits, coverage options, and mail‑order prescription processes.
• Document customer interactions and assist in creating reports to improve service delivery.
• Maintain compliance with HIPAA and all regulatory requirements.
• Participate in ongoing training, including onsite and self‑paced modules.
• Adhere to scheduled work hours and adjust to variations in call volume as needed.
• Support career development opportunities from REPI to REPIII within the PBM business unit.

Skills

Customer service

Communication skills

Problem solving

Empathy

Reliability

Scheduling

Education

High school diploma or equivalent

Tools

Windows

Job description

Aetna is hiring part-time Customer Service Representatives to support the CVS Health PBM division. You will handle inbound calls about prescription insurance, coverage, and mail‑order prescriptions, with comprehensive training.

Expect a 20‑hour work week with potential overtime during peak periods. Training lasts six weeks on-site, supplemented by self-paced modules, and you will document interactions to improve service delivery while ensuring HIPAA compliance.