Pharmacy Customer Support Specialist

externallincarecareers; Hannibal (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Training opportunities

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in Hannibal, MO is seeking a detail-focused staff member to handle inbound/outbound calls, assess customer needs, educate about products, document calls, enter orders, and verify demographics. The role supports pharmacy operations and patient communication.

Responsibilities include reviewing patient orders, understanding pharmacy terms, collaborating with coworkers, assisting training, and processing dosage calculations as needed.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply by location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess customer need for products/services.
• Assess customer compliance with physician orders.
• Educates customers regarding products/services.
• Documents calls in computerized records.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Comprehends pharmacy terminology.
• Communicates with coworkers and patients.

Skills

Customer communication

Order entry

Documentation

Demographics update

Education

High School Diploma / GED

Job description

Lincare in Hannibal, MO is seeking a detail-focused staff member to handle inbound/outbound calls, assess customer needs, educate about products, document calls, enter orders, and verify demographics. The role supports pharmacy operations and patient communication.

Responsibilities include reviewing patient orders, understanding pharmacy terms, collaborating with coworkers, assisting training, and processing dosage calculations as needed.