Pharmacy Customer Support Specialist

Lincare Holdings; Earth City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service-focused professional in Missouri to handle inbound and outbound calls, document orders, and update patient information. The role involves reading patient orders, understanding pharmacy terminology, and collaborating with teammates to ensure accurate processing.

Responsibilities include training colleagues, calculating dosage frequency, and adhering to physician-directed instructions, with an emphasis on accuracy and clear communication in a

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training, or equivalent combination of education and experience
• Data-entry and computer experience required
• Must meet any licensing requirements necessary for specific location

Responsibilities

• Answer customer questions and resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction
• Communicate with customers via inbound and outbound calls and automated outbound dialer system
• Document calls and enter customer orders in computerized records system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Assist with training of employees
• Calculate figures related to frequency and doses dispensed
• Follow oral and written instructions

Skills

Data-entry

Customer communication

Education

High School Diploma or GED

Job description

Lincare Holdings is seeking a customer service-focused professional in Missouri to handle inbound and outbound calls, document orders, and update patient information. The role involves reading patient orders, understanding pharmacy terminology, and collaborating with teammates to ensure accurate processing.

Responsibilities include training colleagues, calculating dosage frequency, and adhering to physician-directed instructions, with an emphasis on accuracy and clear communication in a