Pharmacy Customer Support Specialist

externallincarecareers; Colorado; On-site; USD 21,000 - 32,000; Full time

Job summary

externallincarecareers in Colorado is seeking a friendly customer service specialist to answer questions, resolve problems, and support product/service needs while ensuring physician-directed compliance.

You will handle inbound and outbound calls, document interactions, and verify patient information with accuracy and care. A GED or HS diploma and basic computer skills are required, with licensing as needed by location.

Qualifications

• High school diploma or GED or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• Must meet any licensing requirements necessary for specific location.
• Computer entry experience required.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Skills

Customer service

Phone calls

Data entry

Education

High school diploma or GED

Tools

Computer entry

Job description

externallincarecareers in Colorado is seeking a friendly customer service specialist to answer questions, resolve problems, and support product/service needs while ensuring physician-directed compliance.

You will handle inbound and outbound calls, document interactions, and verify patient information with accuracy and care. A GED or HS diploma and basic computer skills are required, with licensing as needed by location.