Pharmacy Customer Support & Education Specialist

Lincare Holdings; Springdale (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings in Springdale, AR is seeking a customer service-oriented professional to handle inbound and outbound calls, assess product/service needs, and support compliance with physician orders. The role includes data entry, order processing, and maintaining accurate patient demographics.

The position emphasizes customer education, documentation in the system, and collaboration with coworkers. A high school diploma or GED and basic computer entry are required.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls from automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Education

High School Diploma / GED

Computer entry

Job description

Lincare Holdings in Springdale, AR is seeking a customer service-oriented professional to handle inbound and outbound calls, assess product/service needs, and support compliance with physician orders. The role includes data entry, order processing, and maintaining accurate patient demographics.

The position emphasizes customer education, documentation in the system, and collaboration with coworkers. A high school diploma or GED and basic computer entry are required.