Healthcare Customer Support & Education Specialist

Lincare Holdings Inc.; Springdale (AR); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings Inc. in Springdale, AR is seeking a customer service professional to answer questions, resolve problems, and determine ongoing product/service needs while ensuring compliance with physician directions.

The role involves handling inbound/outbound calls, educating customers about products/services, and maintaining accurate records in the system. Strong communication and data-entry skills are essential.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training
• Computer data entry required
• Must meet licensing requirements for the specific location

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Training others

Documentation

Numerical calculation

Education

High School Diploma / GED

Tools

Data entry

Job description

Lincare Holdings Inc. in Springdale, AR is seeking a customer service professional to answer questions, resolve problems, and determine ongoing product/service needs while ensuring compliance with physician directions.

The role involves handling inbound/outbound calls, educating customers about products/services, and maintaining accurate records in the system. Strong communication and data-entry skills are essential.