Pharmacy Customer Care & Support Specialist

Lincare; Mountain Home (AR); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Training & advancement opportunities

Health, dental, and vision coverage

Paid time off

Job summary

Lincare in Mountain Home, AR seeks a customer service professional to assist patients by answering questions, resolving issues, and identifying additional product/service needs while ensuring compliance with physician directions.

The role includes documenting calls, entering orders, and updating patient demographics in a secure system. Strong communication and basic pharmacy terminology knowledge are essential to provide accurate education and support.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training when needed.
• Calculate figures for frequency and doses.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound/outbound calls.
• Assess customer needs for products/services.
• Assess compliance with physician orders.
• Educate customers about products/services.
• Document calls in the computerized records system.
• Enter customer orders in the system.
• Verify and update demographic information in records.

Skills

Document analysis

Prescription terminology

Communication

Employee training

Dose calculation

Instruction follow-through

Education

High school diploma/GED or 1–3 months related experience

Computer data entry

Licensing requirements per location

Job description

Lincare in Mountain Home, AR seeks a customer service professional to assist patients by answering questions, resolving issues, and identifying additional product/service needs while ensuring compliance with physician directions.

The role includes documenting calls, entering orders, and updating patient demographics in a secure system. Strong communication and basic pharmacy terminology knowledge are essential to provide accurate education and support.