Pharmacy Customer Success Coach

RXinsider LTD.; New York (NY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k)

Professional development

Well-being programs

Job summary

RedSail Technologies seeks a Customer Success Specialist to build and maintain relationships with customers, providing consultation, coaching, training, and education to promote program adoption and outcomes for patients and pharmacies.

This non-clinical role reports to the VP of Clinical Services and collaborates with Sales, Operations, Marketing, Product Development, and Training to ensure program success and customer satisfaction across multiple pharmacy settings.

Qualifications

• Minimum 2 years of applicable pharmacy experience.
• Experience in both community/retail and/or long-term care pharmacy preferred.

Responsibilities

• Build strong, trust-based relationships with key customer stakeholders.
• Serve as the main point of contact for ongoing support and consultation.
• Maintain regular check-ins to assess satisfaction and anticipate needs.
• Monitor customer health, engagement and usage patterns.
• Proactively address potential issues before they lead to dissatisfaction or churn.
• Coordinate with the Pharmacy Consultant and Sales teams to support customer coaching and consultative calls.
• Work directly with customers to enhance program knowledge, improve utilization, and promote retention.
• Educate customers on the use of business metrics and data to drive ongoing program success.
• Identify opportunities for workflow and software utilization improvements and provide actionable insights.
• Serve as a communication resource for customers where peer-to-peer relationships are critical.

Skills

Business acumen

Analytical skills

Collaboration with customers

Leadership

Problem solving

Oral and written communication

Independent and team work

Influencing others

Education

Minimum 2 years pharmacy experience

Community/retail and/or long-term care pharmacy experience preferred

Job description

RedSail Technologies seeks a Customer Success Specialist to build and maintain relationships with customers, providing consultation, coaching, training, and education to promote program adoption and outcomes for patients and pharmacies.

This non-clinical role reports to the VP of Clinical Services and collaborates with Sales, Operations, Marketing, Product Development, and Training to ensure program success and customer satisfaction across multiple pharmacy settings.