Pharmacy Customer Success Manager — Remote-Eligible

RXinsider LTD.; Northern (KY); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Annual bonus plan

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks a Customer Success Manager for the Pharmacy Team. You will manage pharmacy accounts, drive program performance, and deliver data-driven insights to maximize savings and compliance.

The role emphasizes consultative relationship management and cross-functional collaboration. With 3+ years in SaaS account management or customer success, you will analyze financial data, support operations, and deliver client trainings.

Qualifications

• 3+ years in customer success, support, or SaaS account management.
• Proven ability to analyze data and troubleshoot issues.
• Strong written and verbal communication skills.

Responsibilities

• Manage and grow relationships with pharmacy accounts as primary contact for 340B program support.
• Analyze financial results, utilization trends, and operational data to drive insights.
• Support purchasing, invoicing, and financial reconciliation for compliant operations.
• Provide proactive customer support, training, and anticipate client needs.
• Identify opportunities for product or service enhancements from feedback and data trends.
• Monitor data feeds, system settings, and program metrics for accuracy and performance.
• Collaborate cross-functionally to resolve data anomalies and client issues.
• Plan and deliver regular business reviews and program updates for clients.
• Utilize internal tools to manage account activity, reporting, and documentation.
• Build product and system expertise to support evolving client needs.

Skills

SaaS account management

Data analysis

Excel proficiency

Strong communication

Cross-functional collaboration

Education

Bachelor's degree (preferred)

Job description

Evernorth Health Services, a division of The Cigna Group, seeks a Customer Success Manager for the Pharmacy Team. You will manage pharmacy accounts, drive program performance, and deliver data-driven insights to maximize savings and compliance.

The role emphasizes consultative relationship management and cross-functional collaboration. With 3+ years in SaaS account management or customer success, you will analyze financial data, support operations, and deliver client trainings.