Pharmacy Customer Service Specialist

externallincarecareers; Venice (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare is seeking staff to handle inbound and outbound calls, educate customers on products and services, and verify prescriptions. Responsibilities include data entry, documenting calls, and updating patient records.

Opportunities for training and advancement are available within a supportive care environment. Employees receive competitive benefits and ongoing training, with a focus on accuracy and patient care.

Qualifications

• Read and analyze patient orders and pharmacy documents.
• Understand pharmacy prescription terminology.
• Explain products/services to customers.
• Enter orders and update records accurately.

Responsibilities

• Communicate with customers via inbound/outbound calls.
• Assess need for additional products/services.
• Verify and update demographic information in systems.
• Document calls in the computerized record keeping system.

Skills

Call center

Medical terminology

Customer education

Data entry

Team training

Education

High School Diploma or GED

Computer entry

Licensing requirements per location

Job description

Lincare is seeking staff to handle inbound and outbound calls, educate customers on products and services, and verify prescriptions. Responsibilities include data entry, documenting calls, and updating patient records.

Opportunities for training and advancement are available within a supportive care environment. Employees receive competitive benefits and ongoing training, with a focus on accuracy and patient care.