Pharmacy Customer Service Associate

Walgreens; West Milford (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking customer-focused individuals to enhance customer experiences and support pharmacy operations. Responsibilities include engaging customers, processing transactions, and assisting with pharmacy workflows. Ideal candidates will possess strong interpersonal skills and a commitment to service excellence.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and assisting with products.
• Processes customer purchases and handles cash.
• Supports pharmacy activities and maintains compliance.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The provided job description contains comprehensive details about responsibilities and expectations, but its formatting and structure could be improved for clarity and readability. It uses HTML tags effectively but can benefit from clearer organization and section separation. Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, handles cash, and processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required.
• Supports pharmacy activities: entering patient and drug info, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists with scheduling and workflow.
• Reports prescription errors immediately and adheres to company policies and pharmacy error procedures.
• Handles non-urgent calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management: ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques.
• Ensures compliance with laws on regulated products and maintains store displays and product placement.
• Supports food and product organization, stock rotation, and store cleanliness.
• Provides photo services and web order fulfillment.
• Maintains store appearance and respects coworker relationships. Completes other assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional requirements include fluency in English (except Puerto Rico) and willingness to work flexible hours, including evenings and weekends.