Pharmacy Customer Service Associate

Walgreens; Trenton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is looking for a Customer Service Associate who will engage with customers, assist in pharmacy operations, and maintain store standards. This role involves providing excellent service, managing transactions, and supporting pharmacy workflows. The ideal candidate will have strong interpersonal skills, be fluent in English, and be willing to work flexible hours, including evenings and weekends.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Supports pharmacy operations and maintains store cleanliness.
• Processes transactions and manages inventory.

Skills

Customer Service

Interpersonal Skills

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested. Processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store or shift manager.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services efficiently and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for warehouse discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement and stock rotation following company policies.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including passport photos and promotional products.
• Handles web order pick-up responsibilities, including monitoring, fulfilling, and delivering orders.
• Maintains store cleanliness and appearance.
• Follows all policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Maintains PTCB certification through ongoing training and continuing education.
• Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.