Pharmacy Customer Service Associate

Walgreens; Des Peres (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail pharmacy seeks a Customer Experience Associate to provide exceptional service to customers and patients. The role involves assisting with product inquiries, managing transactions, and supporting pharmacy operations. Ideal candidates will have strong communication skills, a commitment to customer satisfaction, and the ability to work flexible hours. Join us to help create a positive shopping experience!

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Registers customer purchases and handles cash.
• Supports pharmacy operations and maintains compliance.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products to customers.
• Registers customer purchases, handles cash, processes refunds, exchanges, and voids. Assists customers in locating products in-store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and assists with pricing and stocking as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, processes third-party prescription claims, and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and ensures compliance with asset protection policies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains displays and assists with store resets and product placement following policies.
• Supports store maintenance and cleanliness, including exterior and interior areas.
• Provides photo services and manages web pickup orders in the store.
• Follows all company policies, maintains respectful relationships, and completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.