Pharmacy Customer Service Associate

Walgreens; Toms River (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the pharmacy sector is seeking a customer-focused individual to enhance customer experience and support pharmacy operations. The role involves engaging with customers, managing transactions, and ensuring compliance with company policies. Ideal candidates will possess strong interpersonal skills and be willing to work flexible hours.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and assisting with products.
• Supports pharmacy operations and handles transactions.
• Maintains store cleanliness and compliance with policies.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The provided job description is comprehensive and well-structured, but it can be improved for clarity and readability by organizing the content into clearer sections with appropriate HTML tags.

Here's a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes transactions, handles returns, refunds, and exchanges, and assists in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Supports pharmacy operations, including entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists with workflow and scheduling.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy accuracy and quality standards.
• Handles non-urgent telephone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains asset protection procedures.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Provides customer service in the photo area and manages web pick-up responsibilities.
• Maintains store cleanliness, adheres to policies, and fosters respectful coworker relationships.

Training & Personal Development

• Earns and maintains PTCB certification and/or state certification/registration.
• Attends training, completes continuing education, and stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.