Pharmacy Customer Service Associate

Walgreens; Huntsville (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is looking for a Pharmacy Customer Service Associate to provide exceptional customer service, assist pharmacists, and support pharmacy operations. Candidates should have good math and computer skills, and a willingness to work flexible hours. This is a full-time position with opportunities for training and development.

Qualifications

• Fluent in English.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Model and deliver a distinctive customer experience.
• Assist pharmacists using pharmacy systems to process prescriptions.
• Support pharmacy operations and maintain store cleanliness.

Skills

Customer Service

Problem Solving

Communication

Education

PTCB Certification

Job description

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Responsibilities

1. Model and deliver a distinctive and delightful customer experience.
2. Register sales, provide courteous checkout service, and assist customers proactively.
3. Assist pharmacists under supervision, using pharmacy systems to obtain patient and drug information and process prescriptions.
4. Engage with customers, resolve issues, and ensure a positive experience.
5. Recommend products, handle transactions, and maintain store cleanliness and organization.
6. Support pharmacy operations, including inventory management and compliance with laws and policies.
7. Provide customer service in the photo area and assist with web pick-up orders.
8. Participate in store maintenance, special assignments, and adhere to company policies.

Training & Personal Development

• Earn and maintain PTCB certification.
• Attend training, complete continuing education, and stay updated on healthcare and pharmacy news.
• Willingness to work flexible hours, including evenings and weekends.
• Prefer candidates with retail experience, prior Walgreens experience, good math and computer skills, and PTCB certification.

Basic Qualifications

• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Additional Details

• Employment Type: Full-time
• Seniority Level: Not Applicable
• Job Function: Other