Pharmacy Customer Service Associate

Walgreens; Portland (OR); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, resolving issues, and ensuring efficient service delivery. You'll play a vital part in maintaining store standards and compliance while developing your skills through ongoing training. If you're passionate about customer service and looking for a dynamic work environment, this opportunity is perfect for you.

Qualifications

• Must maintain PTCB certification and complete ongoing training.
• Fluency in English is required for effective communication.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes transactions and maintains store cleanliness.
• Supports pharmacy activities and ensures compliance with laws.

Skills

Customer Service

Problem Solving

Communication

Flexibility

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of the roles and responsibilities, but it could benefit from better formatting for improved readability and clarity. I will organize the responsibilities into clear sections with appropriate HTML tags, remove redundant or overly detailed procedural content, and ensure the focus remains on the core job functions.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Processes transactions, including voids, returns, refunds, and exchanges, and assists customers in locating products.
• Maintains store cleanliness, merchandising, inventory, and records.
• Supports pharmacy activities such as entering patient and drug information, filling prescriptions, verifying medicines, and assisting pharmacists with workflow and inventory management.
• Ensures compliance with pharmacy laws and company policies, including error reporting and good faith dispensing.
• Handles telephone inquiries and processes third-party prescription claims.
• Supports store merchandising, promotional displays, and product placement according to policies.
• Provides photo services, web order fulfillment, and maintains store appearance.

Training & Personal Development

• Maintains PTCB certification and completes ongoing training and education.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.