Pharmacy Customer Service Associate

Walgreens; North Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector seeks a Customer Service Associate to enhance customer experience and support pharmacy operations. The ideal candidate will engage with customers, manage transactions, and ensure compliance with pharmacy regulations while maintaining a clean and organized store environment.

Qualifications

• Must maintain PTCB certification or relevant state registration.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles register transactions accurately.
• Supports pharmacy operations and maintains compliance.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products to customers.
• Handles register transactions accurately, including processing payments, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and stocking as directed by management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, assisting in prescription filling, verifying medication accuracy, and checking for interactions. Supports pharmacists in workflow management.
• Immediately reports prescription errors to the pharmacist and complies with company policies regarding pharmacy safety and quality assurance.
• Follows all policies related to prescription dispensing and maintains confidentiality and compliance with legal regulations.
• Handles non-urgent phone calls, including communication with physicians, and processes third-party prescription claims efficiently.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains knowledge of asset protection procedures.
• Ensures compliance with regulations concerning sales of regulated products such as tobacco and alcohol.
• Constructs and maintains store displays, assists with product resets, and manages product placement and stock rotation.
• Provides customer service in the photo area, including passport photos and promotional products, and manages web order pickups.
• Maintains store cleanliness and appearance, and fosters respectful relationships with coworkers.
• Completes special projects and other tasks as assigned by management.

Training & Personal Development

• Maintains PTCB certification or relevant state registration, attending required training and continuing education to stay current in pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.