Pharmacy Customer Service Associate

Walgreens; Pinecrest (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a dedicated pharmacy technician to enhance customer experience and assist pharmacists in a fast-paced environment. The ideal candidate will ensure efficient service, maintain pharmacy standards, and engage with customers effectively. This role requires certification and a commitment to continuous learning and development in pharmacy practices.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Registers sales and provides efficient checkout service.
• Assists pharmacist in processing prescriptions and patient information.
• Engages customers by greeting and offering assistance.

Skills

Customer Service

Communication

Education

PTCB certification

Job description

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies and procedures related to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreens Pharmacy Code of Conduct.
• Strictly adheres to Walgreens policy regarding Good Faith Dispensing during all applicable prescription activities.
• Handles telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Processes manual claims for third-party prescription services promptly and performs other clerical duties as assigned.
• Supports pharmacy inventory management activities, such as ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with product placement and stock rotation, especially for food items, following policies and procedures.
• Possesses working knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitors orders, fills, and delivers them to customers.
• Maintains store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies and procedures, fostering respectful coworker relationships.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification and/or state certification/registration.
• Attends training, completes PPLs, and acquires continuing education credits to stay updated on healthcare and pharmacy developments.

Additional requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.