Pharmacy Customer Service Associate

Walgreens; Miami (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail pharmacy is seeking a dedicated Customer Service Associate who excels in engaging customers and providing efficient service. The role involves assisting with pharmacy operations, managing inventory, and ensuring a positive customer experience. Ideal candidates will possess strong interpersonal skills and a commitment to ongoing training and development in the pharmacy field. Flexibility in working hours is essential.

Qualifications

• Maintains PTCB certification and/or state registration through ongoing training and education.
• Fluency in English required.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Supports pharmacy operations by entering patient and drug information.
• Processes payments and handles returns, refunds, and exchanges.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion products.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and ensures proper pricing and merchandising as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medication accuracy, and assisting pharmacists with workflow and scheduling.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent telephone inquiries, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains proper documentation for inventory discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains promotional displays, resets, and revisions.
• Assists with product placement and stock rotation, especially for food items, following store policies.
• Operates store systems and equipment effectively.
• Provides photo area services, including passport photos and promotional products.
• Manages web order pick-up and delivery responsibilities.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes assigned tasks and special projects as directed.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and education.
• Participates in training sessions, acquires continuing education credits, and stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and a willingness to work flexible hours, including evenings and weekends.