Pharmacy Customer Service Associate

Walgreens; Kokomo (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated Customer Service Associate in Kokomo, Indiana. The role involves engaging with customers, processing transactions, and supporting pharmacy operations. Ideal candidates should possess strong customer service skills, maintain PTCB certification, and be flexible with working hours. Join a team that values customer experience and operational excellence.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes transactions, returns, and refunds accurately.
• Supports pharmacy operations and ensures compliance with regulations.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The provided job description contains detailed responsibilities and qualifications, but it lacks proper HTML formatting to enhance readability and user engagement. To improve, I will organize the content with appropriate headings and lists, remove redundant or overly detailed information, and ensure clarity and focus on key responsibilities and requirements.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items and assists in locating products.
• Processes transactions, returns, and refunds accurately; assists with inventory management and store displays.
• Supports pharmacy operations, including entering patient and drug information, filling prescriptions, and verifying medications.
• Ensures compliance with legal and company policies, including pharmacy regulations and asset protection.
• Supports store maintenance and cleanliness, including stock rotation and product placement.
• Provides photo services and web order fulfillment as assigned.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and education.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.