Pharmacy Customer Service Associate

Walgreens; Jackson (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Experience Associate in Jackson, Tennessee. This role involves engaging with customers, providing exceptional service, and supporting pharmacy operations. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. Flexibility in working hours is essential.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register.
• Supports pharmacy operations and maintains compliance.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

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Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or companion products.
• Handles transactions at the cash register, including processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and ensures proper pricing.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow and scheduling.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains knowledge of asset protection techniques.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays and assists with product placement and stock rotation.
• Provides customer service in the photo area, including digital passport photos and promotional products.
• Manages web order pick-up and ensures store cleanliness and organization.
• Follows all company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.